Privacy Policy

We collect information that you provide directly when using our Site:

• Account Information: Name, email address, and password when you create an account.
• Order Information: Shipping address, billing address, and order details when you make a purchase.
• Payment Information: Credit/debit card details are collected and processed exclusively by Stripe. Peptide.Express does not store full payment card numbers on our servers.
• Communications: Information you provide when contacting our support team, including name, email, and message content.
• Usage Data: IP address, browser type, device information, pages visited, and referring URLs collected automatically through standard web server logs.

We use collected information for the following purposes:

• Processing and fulfilling your orders.
• Communicating order status, shipping updates, and support responses.
• Maintaining and improving our Site and services.
• Preventing fraud and unauthorized transactions.
• Complying with legal obligations.
• Sending product updates or announcements (only with your consent).

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We share your information only in the following circumstances:

• Payment Processing: Order and payment data is shared with Stripe (our PCI-DSS Level 1 certified payment processor) to process transactions securely.
• Shipping Carriers: Name and shipping address are shared with USPS or other carriers to fulfill deliveries.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the transaction.

We implement industry-standard security measures to protect your personal information. All data transmitted between your browser and our servers is encrypted using SSL/TLS. Access to personal data is restricted to authorized personnel only. Payment processing is handled entirely by Stripe, which maintains PCI-DSS Level 1 compliance — the highest level of payment security certification.

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

Our Site uses cookies and similar technologies for the following purposes:

• Essential Cookies: Required for Site functionality, including authentication and cart management.
• Analytics: We may use analytics services to understand Site usage patterns and improve our services.

You can control cookies through your browser settings. Disabling essential cookies may affect Site functionality.

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 7 years for tax and compliance purposes. You may request deletion of your account by contacting support.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, contact us at support@peptide.express or through our Contact Us page.

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our Site and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a person under 18, we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Site after changes constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or how we handle your data, contact us at support@peptide.express or through our Contact Us page.